Building Trust

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Building Trust

Don’t tell me that you’re trustworthy.
Show me.


How you behave on a day-to-day basis will determine whether others will trust you.  Your values, your communication, the extent to which you demonstrate caring and openness, your competence as well as your reliability and believability – all of these characteristics blend to engender trust.

Following are twenty behaviors that build trust.  Select three of them that you really want to implement.  Then, concentrate, do them, make them habits, and pick three more.

  • There is someone to whom you made a promise and you haven’t delivered.  Follow-up and follow through.
  • You can complete a task that would make someone else’s work or life easier. Do it . . . without fanfare.
  • Think about someone who has great talent or potential.  Invest some time in helping him/her stretch.
  • Someone you know seems to be more subdued lately.  Initiate a friendly conversation that demonstrates that he/she is not alone.
  • Sit down with a co-worker and learn what’s going on in his/her job.  Identify a need he/she has that you can fulfill.
  • You claim to have a certain value but you did not uphold it in a recent instance.  Return to that circumstance and make it right.
  • Find ways to share bits of information about yourself to create a sense of connection.
  • Return to the people with whom you’ve had a recent awkward or uncomfortable exchange.  Express your desire to clear the air and do so right then.
  • Volunteer to do something above and beyond the norm.
  • Figure out what pieces of information you should share with your co-workers that will clarify or simplify their work.
  • Discover ways to decrease the level of competition that exists around you.
  • Acknowledge to the person affected that you have been inconsistent. Then, correct the situation.
  • Identify an experience you can create that will help someone else have a win.
  • Praise someone for collaborating with others.
  • Strategize with a co-worker on an issue that is important to you both.
  • Offer feedback to someone who has been seeking it.
  • Apologize for a mistake.
  • Invite someone to give his/her opinion on an important topic.
  • Accept responsibility for cleaning up a problem and follow-through quickly.
  • Set a positive example even when others fail to do so.

Teach me to believe in you.
All things considered, I want to give you my trust.